Business Tips & Strategies

The number one reason customers complain about maintenance services is that the technician was unable to resolve the issue on the first visit. It’s a frustrating and all too common scenario in field services, especially in residential housing, where customer satisfaction is a key focus.  Improving First Time Fix Rates (FTFRs) is challenging but it can boost productivity and impro [...]

Without the correct PPE in construction lives are put at risk and getting it wrong could also mean potentially damaging costs for your business. Did you know that failing to provide a construction worker with industry-standard headgear could cost you a staggering £344,400 in compensation if that worker were to have an accident? Even a minor injury could incur compensation costs of up [...]

The New Year is usually preceded by the party season, where employees have a brief moment of respite from the hectic nature of their work. After the festivities are over, however, a phenomenon called the ‘January Blues’ is often seen in workforces — even in the most established companies.  During this period, businesses experience a surge in employee resignations, as many take th [...]

You may think the status quo is just fine when it comes to the depth and breadth of your workforce, but the business case for greater diversity is stronger than ever. Research shows that diversity brings many advantages to organisations, including better opportunities to win contracts. Sounds like a no brainer, doesn’t it? But what does diversity in business mean? How does it create a [...]

Why should small businesses worry about cyber security? Put simply, business security incidents come with a heavy cost, no matter how small your organisation. Cyber attacks can cause considerable downtime, hinder productivity, and worse still, damage a company’s reputation. The global pandemic has increased the risks. With many people working online from home, the new landscape has ha [...]

How to Request Payment From a Customer  When to Request Payment for An Overdue Invoice How to Send an Overdue Invoice Reminder The Case for Automation  What to Include in an Unpaid Invoice Letter or Email Bringing it All Together – an Email Template What to Do if the Customer Doesn’t Respond to Your Overdue Invoice Reminder? Actions You Can Take If Payment Reminders Don’t Wo [...]

More and more organisations are integrating sustainability principles into their businesses and if you are a supplier to them then your own sustainability credentials could win or lose you a tender as part of their supply chain.  Find out how you can make your business more sustainable in this blog. Awareness of how we impact the environment has grown exponentially in the last de [...]

What is a Quote?  What is the Difference between a Quote and an Estimate? What to Include in a Price Quote? How to Quote a Price for a Job? Conditions in the Market Job Costs Pricing Model Can I Use a Quote Sheet Template? How to Send a Quotation to a Customer How to Email a Quote to a Customer How to Create a Quote with Joblogic Before a job can even be started, one of the bigg [...]

In this blog post, Doug Aris, Head of Construction at Achilles outlines the red flags that could be costing your business work with larger contractors and other companies and organisations. Things that may once have passed unnoticed are now a potential red flag for businesses and could result in projects and longer-term work being lost to competitors who are better prepared and able t [...]

Facilities management software with self service functionality allows managers, employees and customers to view, update and track their data from a centralised location. Self-service software saves time for all parties involved as features can be assessed anytime through a computer or mobile device. This also lightens the load of administrative tasks as workers can submit project upda [...]

Why is Measurement Important and Why Use KPIs? Which Metrics are Important and Why? So, Where Do You Start? The Importance of Data Technology to the Rescue If you are a business owner or manager in the field services industry, you’ll already understand how important it is to track KPIs (key performance indicators). Keeping a sharp eye on how your business is going and how your teams [...]

Looking to hire the ideal individual to boost the productivity of your team and take things to the next level? Whether your organisation operates in facilities maintenance, HVAC or electrical engineering, hiring the right individuals can make all the difference for your company. With all of the new technology available today, you might assume hiring has become easier than ever before [...]