We don’t put you in a queue, when you call our team you always get through to someone human at the end of the phone.
Our dedicated support team have been trained to resolve problems over the phone or by using the latest remote software tools.
We aren't just here to fix things, it's called a support team for a reason. The team are here to offer advice on how get the most out of your JobLogic system and the best practice for your job processes.
As part of the JobLogic team we employ an IT bug collector who is a European Engineer in Information Systems. He is professionally qualified as a Chartered Engineer, a Chartered Scientist and a Chartered IT Professional. A long standing professional member of the British Computer Society and a Fellow of the Institution of Analysts and Programmers, our dedicated software tester has specialised in Service and Maintenance systems since 2006.
The only thing he does all day is find these nasty little bugs and weird as it may sound he just loves it. He calls it bagging, tagging and stacking!
We realise that to get the best out of our software, you need to be trained properly. Our training team’s aim is to make training sessions fun and easy to follow, whilst covering all aspects of the software.
Our dedicated team provide both onsite and offsite training at our state of the art facility in Birmingham. We can tailor any training days to suit your needs, whether you would like to get a new employee up to speed, or you would like to give your whole team a refresher course.
“All the training that was provided was great, really thorough it gave us everything we needed to know.
Victoria Hobbs (Three Nations Limited , Cwmbran)
“Training was very effective and friendly. The trainer had excellent knowledge of the software meaning he dealt easily with our complex questions”
Rob Wiltshire (Care Property Maintenance, West Brom)
“Instructions were clear & detailed....good amount of information given without overload!"
Kate Jones (D J Taylor Contractors, Liverpool)
“Lots of valuable information provided concisely and clearly, thanks!"
Stacy Thomas (Bouchard & Jones, Treorchy)“Training was easy to follow & explained well by the trainer”
Jenny Phillips (ServicePlan, Sunbury On Thames)
“Paul honed in to the level at which we work and was able to train us suitably”
Jacqueline Malone (ECS Ltd, Uxbridge)