Scenario one
A customer phones up and queries a job you did for them 3 years ago, you have to look through a mountain of paperwork to find out what you need to know.
Scenario two
One of your team log a service job, this job disappears into a black hole, there is no way for you to easily call up outstanding jobs and you have no way of tracking the status of a job through to its completion.
Do these problems sound familiar?
We have been coming across companies with these problems for 14 years. Our service management software is being constantly developed to provide our clients with what we believe is a complete solution for any service and maintenance contractor. I know you're thinking “you would say that”, so don’t take our word for it, please take a look at what some of our clients say.
We offer free demonstrations of our software, so why not contact us today to let us show you how we can help your business.
You get all this hosted by us for a small monthly fee
What does hosted mean I hear you ask, well it means that everything is taken care of by us. The software can be accessed from any PC with a internet connection, there's no need for you to get an expensive server, the software is automatically updated and backed up daily and we also use best pratices in security and virus protection.
Service Desk
Service module is the complete job handing package. It allows you to log calls and manage all outstanding work.
Reporting
The reporting module provides both standard and user-definable templates throughout the JobLogic system.
Diary
This drag and drop diary allows you to easily manage the allocation of jobs to engineers. Labour resource can be monitored from a simple overview grid.
Planned Maintenance Scheduler
This module provides complete control over all scheduled & planned activities. The workflow is status monitored from generation to completion via a control screen.
Job Costing & Invoicing
This part of the JobLogic system provides comprehensive time & material job costing and invoicing. Multiple selling rates may be defined to control mark-ups and sell values on all chargeable items.
Purchase Orders
This module integrates fully with both the Service Desk and Planned Maintenance Scheduler allowing purchase orders to be linked directly to jobs.
Stock Control
If you need stock control, this module allows stock levels to be monitored in locations. Stock profiles ensure each location is correctly stocked and replenished.
Quoting
This module acts as a precursor to the Service Desk, allowing quotes and enquiries to be logged into the system and status tracked to the point of a sales order or cancellation.
Schedule of Rates
This module allows for a schedule of rates to be created for each customer. Rate codes, parts and materials may be costed against any job and a schedule of works report produced.
Web Portal for Clients
JobLogic Web is a web based module that will allow your clients to login through your website and view their job details online in real-time. From here clients will also be able to save and print forms such as Job Sheets and bespoke certificates.
Links to Accounts Packages
The account link provides updates to your accounting software package. This module is designed to relieve the double entry of financial information into both systems.